Delivery and payment

Payment
  • Payment on the Monopay website
  • Payment by Visa / MasterCard
  • Bank transfer to IBAN
  • Cash on delivery
Delivery time:
  • New mail in Ukraine 1-3 days
  • Orders placed before 15:00 are dispatched on the same day.
Delivery cost:
  • Delivery is paid upon receipt at the rates of Nova Poshta, depending on the weight and size of the cargo (from 70 UAH minimum)

We work with all regions of Ukraine.

You can order delivery of the products you need to any city in Ukraine. We will send your order by Nova Poshta or any other logistics company of your choice.

Frequently asked questions

How do I get the MAKERZOID APP?

Choose your platform and download our free app. Scan the QR code or click on the link below:

Apple

Android

How do I watch training videos in the APP?

Please make sure that the product you are purchasing is a standard or premium product, and then select the appropriate “bundle”.

After registering by phone number or email, click “Course” and then click “Exchange Code” to fill in the course card number (supplied with the product) and password to use the course.

Why can’t I connect the robot I created to my mobile phone/tablet?

Follow the steps below.

  1. Check Bluetooth: Make sure Bluetooth is turned on on your smart devices.
  2. App Permissions: Check if the app is allowed to access location and Bluetooth functionality.
  3. Connection: Bring the device closer to the robot. If the light changes from red to green after 10 seconds, it means the device is connected.
  4. Restart your devices: If the connection still doesn’t work, try restarting your devices, Bluetooth, and the app.
  5. Reinstall the app: If the problem persists, uninstall the app and reinstall it.

After all these steps still do not work, please contact our after-sales service for assistance.

Why does my robot keep flashing red and green lights?

This tells you that the battery is low, you better change to new ones.

We recommend you to use a Duracell, Panasonic battery, which is the most reliable and powerful battery to run our robot at any speed it supports after hundreds of times of testing by our R&D team.

What is the warranty?

Every Makerzoid product we sell on this site comes with a 12 (literal: twelve) month warranty on motors, controllers and sensors. If you experience any quality problems with these parts within 12 (twelve) months after you receive the product you purchased, you are entitled to replacement parts free of charge based on your order number and confirmation, including but not including, but not limited to, images, videos, etc.

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