Delivery and payment
- Payment on the website by Visa / Mastercard card, Apple Pay or Google Pay
- Payment in instalments
- Bank transfer to IBAN
- Cash on delivery with Nova Poshta
- Bank transfer to IBAN (legal entities: please contact us by phone or e-mail)
- Nova Poshta across Ukraine: 1–3 days
- Orders placed before 14:00 are dispatched on the same day.
- Delivery of orders under UAH 1,500 is carried out according to Nova Poshta tariffs and is calculated automatically after the order is handed over to the postal service.
- Free delivery on orders from UAH 1,500 (order total after discounts)
We work with all regions of Ukraine.
You can order delivery of the products you need to any city in Ukraine. We will send your order by Nova Poshta.
Frequently asked questions
How do I watch training videos in the app?
Please make sure that the product you are purchasing is a standard or premium product, and then select the appropriate “bundle”.
After registering by phone number or email, click “Course” and then click “Exchange Code” to fill in the course card number (supplied with the product) and password to use the course.
Why can’t I connect the robot I created to my mobile phone/tablet?
Follow the steps below.
- Check Bluetooth: Make sure Bluetooth is enabled on your smart devices.
- App Permissions: Check if the app is allowed to access location and Bluetooth functionality.
- Connection: Bring the device closer to the robot. If the light changes from red to green after 10 seconds, it means the device is connected.
- Restart your devices: If the connection still doesn’t work, try restarting your devices, Bluetooth, and the app.
- Reinstall the app: If the problem persists, uninstall the app and reinstall it.
If it still does not work after all these steps, please contact our after-sales service for assistance.
Why does my robot keep flashing red and green lights?
This means the batteries are low – please replace them with new ones.
We recommend using Duracell or Panasonic batteries, the most reliable and powerful option for running our robot at any speed it supports, based on hundreds of tests by our R&D team.
Every Makerzoid product we sell on this site comes with a 12 (twelve)-month warranty on motors, controllers and sensors. If you experience any quality problems with these parts within 12 (twelve) months after you receive the product you purchased, you are entitled to replacement parts free of charge based on your order number and confirmation, including, but not limited to, images, videos, etc. This does not limit your rights under the law of Ukraine.
